SERVICE + SUPPORT

Technical Support

Boreal Laser provides telephone and e-mail support on basic system operability and troubleshooting assistance within the operational specifications of Boreal Laser supplied Analyzers, Measurement Heads, Cables, Retro-Reflectors and accessories.

To help expedite the support process, we ask you to pull the Logfiles before you reach out to our team, as this will be the first thing we ask for.

  • Additional Logfile Information

    GasFinder3 Analyzers

    Instruction: For quick instruction, on how to Download Logfiles onto a USB Stick, see below. For full instructions, please: Click Here

    GasFinder2 Analyzers:

    Instruction: For quick instruction, on how to Download Logfiles onto a USB Stick, see below. For full instructions, please: Click Here

OTHER SERVICES PROVIDED

Life-Cycle Support Packages

For many End-Users, there are either internal or external requirements that involve intervention beyond the Smart Fail-Safe diagnostic capabilities of the GasFinder –  the following bundles have been created to easily meet your obligations & minimize your maintenance burden.

Click on the image below to download the brochure.

  • Yearly Calibration Extension

    The Calibration Extension provides you with a yearly Calibration Certificate Extension without sending the GasFinder unit to the factory. By providing diagnostic data on a quarterly basis to Boreal Laser’s Team of Technical Specialists, they will perform a health check and provide a Quarterly Health Check Report. The intention is to pre-emptively predict maintenance interventions such as HF Reference Cell replacements.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2)

    Through email: support@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We look forward to hearing from you!

  • Preventative Maintenance & Training Trip

    Let us train your (new or existing) technicians, engineers, and operators not only how to maintain the GasFinder, but also what it is capable of and how to get the most out of it. With the beyond bundle, every second trip (i.e., five (5) years), we’ll bring a ‘loaner’ GasFinder with us, so you’ll continue to remain in operation while your GasFinder is receiving its Factory Calibration.

    Interested in learning more about having a site visit? Contact us:

    Over the telephone: 780.488.5173 (press 2)

    Through email: support@boreal-laser.com

    We look forward to hearing from you!

  • On-Site or Factory Training

    Has it been awhile since anyone at your facility had to work on your Boreal equipment? Do you know how maintain the system? Do you and your team need a refresher course? We offer certified training courses at our factory and at your facility. Pick whichever one is more convenient for you:

    Training On-site:  in conjunction with the system installation and commissioning (or at any point) Boreal Laser’s personnel will provide training to customer technical personnel on-site on basic system maintenance, operation and troubleshooting after system installation is completed.  A training certificate can be issued upon request for professional development purposes. Normally this training program takes one-man day, charged at standard rates, plus travel expenses.

    Training at our Edmonton Facility Boreal Laser will train customer technical personnel at our Edmonton facility, on system theory, operation and maintenance.  The training includes hands-on experience and typically takes one day. Boreal Laser suggests that such training is carried out on the customer’s system and in conjunction with a Factory Acceptance Test (if requested). A training certificate can be issued upon request for professional development purposes.  Customer is responsible for the salary, travel and subsistence expenses of their personnel during the training.

    Interested in learning more about our training courses? Contact us:

    Over the telephone: 780.488.5173 (press 2)

    Through email: support@boreal-laser.com

    We look forward to hearing from you!

  • RMA's: Check-Ups, Calibrations, and Upgrades

    Without the Calibration Extension, the manufacturers recommended service interval is every (2) years – however, by reviewing the diagnostic data on a quarterly basis, this can be extended to every five (5) years. The Factory Calibration is the perfect time to replace the Internal Hydrogen Fluoride (HF) Reference Cell (if applicable) and provide you with the latest version of firmware.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2)

    Through email: support@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We look forward to hearing from you!

  • Design and Consulting Services

    Do you need some assistance with the design and integration of your installation?

    It doesn’t hurt to get advice from the experts. There are a couple tricks-of-the-trade that we’ll learnt over the years that ensure your equipment is installed, commissioned, operated, and maintained as best as possible.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2)

    Through email: support@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We look forward to hearing from you!

  • Remote Service Contract

    Boreal Laser personnel is available to remotely monitor the performance of individual GasFinder units daily. If Boreal Laser is not able to login remotely via ethernet or LAN connection then a Remote Monitoring + Control Centre can be utilized for remote communication (Cellular + Radio) and intervention to many different components. The Remote Monitoring + Control Centre can collect and store data from many different inputs that include: the GasFinder unit, weather data (3D Sonic Anemometer and meteorological station), and collect images and videos from a webcam. If the system requires intervention then Boreal can remotely interact with system (depending on level of intervention depends on the accessories installed). With the use of a Tilt-Pan Scanner (auto/manual alignment) and relays (cycle power to installation) Boreal Laser personnel can remotely intervene with the installation. If the system requires on-site intervention then Boreal Laser can notify the customers on-site personnel and travel to site as per Boreal Laser’s Technical Service Rate Sheet.

    There are a few of different ways of getting ahold our support team:

    Over the telephone: 780.488.5173 (press 2 for support)

    Through email: support@boreal-laser.com

    Stop-in and see us at the factory: we always enjoy to have visitors!

    We look forward to hearing from you!